How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us

How can I track my orders & payment?

After logging into your account, the status of your checkout history can be found under Order History.

How do I make payments using Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to system for your order. It's fast, easy & secure.

Can I pay using Paypal without a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed. For more details, click here to see how Paypal works for you.

Why is there a checkout limit? / What are all the checkout limits?

Sample Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So... - Each member is entitled to only one (1) sample order every day. - Each member is entitled to one (1) bundle of sample for each product. - Your account must have sufficient points before you can checkout the sample products. - Kindly clear all pending payments before another checkout.

What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at [email protected] (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us
2. In the event of lost mail, we will try to locate the delivery team in Singpost and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

What's your MOQ?

Our preponderance is NO MOQ,which means that we keep our Win.max products in inventory.All our WIN.MAX products can be delivered very fast.

What's your payment term?

Irrevocable L/C & 30%deposite by T/T & Also we have Paypal,Western Union,Secure Payment,Trade Assurance etc.

Can we place OEM order?

We can provide OEM service.We have a professional team can help to do your design according to your requirement.

How does your quality control?

We have a professional QC team,we will control the goods quality during all the mass production,and we can do inspection service for you.We will try our best to help clients when problems occur.