Returns Policy & Details:

Where goods have been delivered to The Customer in accordance with an order placed by them, but are subsequently not required, The Customer is required to restore them to The Company at The Customer's cost and to take reasonable care of those goods in the meantime.

All items being returned by The Customer must be received by The Company in their original condition, without damage or soiling, and in their original packaging. The goods must be returned within 30 days of The Customer receiving the item. If these conditions are met, WIN.MAX will issue a full refund for the goods, or exchange items where required as indicated by The Customer. To prevent a delay in processing a return, The Customer must complete and enclose the returns form found at the bottom of The Customer's delivery note.Your returns request will be rejected if the item is soiled or damaged.

WIN.MAX will reimburse the postage costs of returning an item if the return is as a result of our error, or as a result of a genuine fault with an item, unless The Customer fails to notify The Company prior to posting the item.Instructions in these instances should be sought form the sales office before The Customer posts the item. In the case of faulty goods, faults can only be determined upon The Company's receipt of your item and at the discretion of The Company. The Company cannot be made responsible for the loss of your items when returning them to us, however we do request that you return items via 1st class recorded post, to help you to track and trace the whereabouts of your parcel and cover yourself for any loss should it occur.

Returning an Item:

WIN.MAX offer a 30 day refund or exchange policy on all items purchased, providing they meet the conditions set out in our returns policy. If you are returning an item with a genuine fault please contact the office first with details of the fault and request instructions for returning it to us at our cost. If a faulty item is returned to us without prior notification, please be advised we cannot refund your postage costs.

How do I return an item?

The Despatch Note we sent with your order also doubles up as a returns form. At the bottom of your Despatch Note you will see instructions on how to return your item, where to send it and the information we need from you. All you need to do is tell us why you are returning your item and what you would like us to do next (exchange, refund or other). For exchanges, please state the size and product code of the item you require to enable us to deal with your request.

Where possible, please send items back to us using the packaging provided with your order.

When will I receive my Refund or Exchange?

When we receive a returned item, our returns department will first ensure that it meets the conditions set out in our returns policy. Once this is checked we will process your request as stated on the returns form you filled in when sending back your item. Exchanges will be processed and dispatched automatically within 5 working days of receiving the item, unless there are any unforeseen problems with your returned item, which may include the condition of the goods, incomplete return information provided, or if the items you require are out of stock.

Refunds will be completed as soon as possible, and these usually clear within 7 days of us receiving your returned goods. Refunds are also issued according to the way you originally purchased your items and only processed after we receive your goods and the relevant checks have been made. Therefore a guaranteed time scale for refunds or exchanges cannot be specified.

To cancel/return an order, please contact our Customer Service Team here.